Shipping & Returns



Returns Policy

If you receive an incorrect item, due to a mistake on our part, you may exchange it for the correct item and we will pay the shipping to exchange it.  Claims must be made within 30 days of item receipt.  

If you wish to return an item because you no longer need/want it, then you may send it back if it is in new and unused condition.  Returns that are not the result of Masonry-Direct.com's own error will be subject to a 25% restocking fee and the customer is responsible to pay for the return shipping charge.  Returns must be done with 30 day of item receipt.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  All orders received Monday through Friday before 1pm EST will be shipped the same day.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.